Guest Support Pack for Dorchester Inn Guest House, Nairobi

Guest Support Pack for Dorchester Inn Guest House! We’re delighted to host you and want to ensure you have an exceptional experience during your stay. This Guest Support Pack provides all the essential information you need, from getting around Nairobi to making the most of our facilities. If you have any questions or need assistance, our friendly staff is always here to help.

Contact Information

  • Reception: +254 717 411 717
  • Email: info@dorchesterinn.com
  • Address: Dorchester Inn Guest House, Outer Ring Road, off Thika Road, Opposite Qwetu Student Apartments Ruaraka Nairobi, Kenya

Check-In and Check-Out

  • Check-In: From 2:00 PM
  • Check-Out: By 10:00 AM
  • For early check-in or late check-out requests, please contact the reception in advance. Additional charges may apply.

Getting Here

From Jomo Kenyatta International Airport (NBO)

  • Taxi: Approximately 30-45 minutes. Use reputable taxi services or ride-hailing apps like Uber and Bolt.
  • Public Transport: Take a bus or matatu to the city centre, then a short taxi or matatu ride to Dorchester Inn Guest House.

From Nairobi Central Business District (CBD)

  • Taxi/Ride-Hailing: 15-20 minutes.
  • Matatu: Multiple routes available. Ask locals or our staff for the best options.

Facilities and Amenities

Accommodation Options

  • Private Rooms: Comfortable bedding, en-suite bathrooms, free Wi-Fi, 24 hour DSTV, and 24 hour CCTV surveillance.

On-Site Facilities

  • Free Wi-Fi: Available throughout the premises. Ask reception for the Wi-Fi password.
  • Laundry Facilities: Laundry services available at a fee.
  • Lounge Areas: Relax with books, a game of pool, board games, and comfortable seating.

Dining

  • Breakfast: Complimentary continental breakfast served from 7:00 AM to 10:00 AM.
  • Local Restaurants: Ask our staff for recommendations on nearby dining options.

Exploring Nairobi

Must-See Attractions

  • Nairobi National Park: Enjoy a safari just outside the city.
  • David Sheldrick Wildlife Trust: Visit the elephant orphanage.
  • Giraffe Centre: Feed and learn about Rothschild giraffes.
  • Karen Blixen Museum: Discover the home of the famous author.

Cultural Experiences

  • Bomas of Kenya: Traditional music, dance, and cultural villages.
  • Maasai Market: Vibrant open-air market with crafts, jewellery, and artwork.

Outdoor Activities

  • Karura Forest: Hiking, biking, waterfalls, and caves.
  • Ngong Hills: Scenic hikes and panoramic views.

Getting Around

  • Matatus: Shared minibuses, cheap but can be crowded.
  • Boda Bodas: Motorcycle taxis for short distances, always wear a helmet.
  • Ride-Hailing Apps: Uber and Bolt are reliable options.
  • Long-Distance Travel: Consider buses or the Madaraka Express train for travel between Nairobi and Mombasa.

Safety Tips

  • Stay Vigilant: Keep an eye on your belongings and avoid walking alone at night.
  • Local Advice: Follow our staff’s recommendations on safe areas to visit.
  • Emergency Contacts: Save important numbers, including local police and medical services.

Health and Wellbeing

  • Vaccinations: Ensure you’re up to date with routine and recommended vaccinations.
  • Water: Drink bottled or filtered water.
  • Medical Assistance: Contact our staff for assistance with finding nearby medical facilities.

House Rules

  • Quiet Hours: Please respect other guests by keeping noise levels down, especially during late hours.
  • Smoking: Smoking is not permitted inside the guesthouse. Designated smoking areas are available outside.
  • Guests: For security reasons, please inform the reception if you are expecting visitors.

Guest Services

Tours and Excursions

Our staff can help you arrange a variety of tours and excursions, including:

  • Safari Tours: Day trips or longer safaris in nearby national parks.
  • City Tours: Guided tours of Nairobi’s top attractions.
  • Cultural Experiences: Visits to traditional villages and local markets.

Luggage Storage

  • Luggage Storage: Available for guests after check-out. Free of charge.

Payment Methods

  • Accepted Payments: Cash and mobile payment options like M-Pesa.

Guest Feedback

Your feedback is important to us. Please let us know how we can improve your stay. You can leave feedback at reception or online.

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